Clinic Policies
In order to provide the best service for our clients and their pets, we adhere to the following policies. Please take a moment to review the information below so that your visit can be as safe and comfortable as possible.
Safety
We request that all pets entering the hospital be in a pet carrier or restrained
on a leash for safety. In the event of an accident or injury, it is best
to contact the office for advice on handling and transport of your pet.
Appointment Procedures
Office Hours are by appointment. We make efforts to see patients at their
scheduled time. If you cannot keep an appointment, kindly contact us so
that we can offer the time to another patient.
Emergency cases will receive top priority followed by patients with scheduled
appointments.
Emergencies
Emergency situations during office hours receive first priority. It is best to call first for advice on handling and transportation of your pet. In the event of after-hours emergencies, the Animal Emergency Clinic is fully staffed 24 hours a day on Warren Avenue in Portland.
The emergency phone number is 207-878-3121.
Payment Policy
Charges for office visits, consultations and procedures are determined
by the amount of time spent with the patient, the severity and complexity
of the patient’s condition, and the materials and medications needed.
Estimates can be discussed before treatment is authorized. If medical conditions
change during treatment, we will keep you informed of possible changes to
the estimate.
Payment in full is expected at the time of service. Credit cards and personal checks are accepted.